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Q. How do I pay the fee?
A.
You can pay with PAYPAL or into a bank.
Q. I can not use PAYPAL. What should I do ?
A.
The first, check the next two points.
Did you get the PAYPAL card in Japan ?
Did you get the PAYPAL account in Japan ?
If you are not living in Japan and come under either one of two points, You can not pay by PAYPAL soon in order to confirm the person himself (herself). In this case, you get PAYPAL account the same country which you get your credit card or need to prove to credit company that you are the person himself (herself).
Instructions
Log in and put mail address and account from the website of PAYPAL.
Click personal establishment (upper row, right side)
Click the top of credit card locates center of financial affairs information.
Register inside of action at right side costs 200yen to confirm the person himself (herself).
Access the website of your credit company and check the detailed account.(usually takes two or three working days) You can check the detailed account from the mail which is sent from the credit company once a month .
There's four digit numbers next to payment of PAYPAL inside the details. This is the confirmation code of PAYPAL.
Click action in the top of financial affairs information, then put PAYPAL code.
If you follow this step, you can use from outside of Japan.
If you use PAYPAL the total over 360,000yen, even if you are in your country, you need to prove that you are the person himself(herself) to the credit company.
*If you pay with credit card, you need to pay one month lesson fee. Next payment will be in one month from the last payment from the same credit card for one month lesson fee. Excludes if you ask for withdrawal.
*If you put into a bank, you need to pay two months lesson fee (two weeks course: four weeks lesson fee).Next payment will be every two months(two weeks course: every month). If you ask for withdrawal before three days of lesson which starts next month lesson (next two weeks lesson),it only refunds that next one month or next two weeks. Taking 400yen from the lesson fee because of the refund fee. Not refundable the month that you are already taking lessons.
Q. Tell me about lesson fee and lesson course.
A.
No admission fee. All set plan.
Lesson fee will be:
Everyday 25min.(two weeks course): \3,000
Everyday 25min.(one month course): \6,000
Everyday 50min.(one month course): \9,000
Everyday 75min.(one month course): \12,000
*If you choose one month course, you will have to ask for the withdrawal only one time chance in a month in order not to waste of your lesson fee, but if you choose two weeks course you can ask for it two times in a month and also save money.
*Home teacher system that you can always make reservation 3 lessons ahead will be $6 (two weeks course), $12 (one month course)
*If you change course, you can ask from the inquiry form.
Q. Can I change to different course ?
A.
After log in my page, click lesson fee the left of webpage and apply for new course. Then again you can ask from the inquiry form that you apply for new course. After that, as soon as we confirm the modification, we change your course. And your plan will be canceled by PAYPAL and your lesson fee will be refunded to your PAYPAL account by calculating daily rate of lesson fee under our company provision. We ask for 400yen of refund fee.
Q. Is cancellation of lesson available ?
A.
If you cancel one hour before the lesson, it's acceptable. If it's less than one hour before the lesson, we consider that your lesson fee is paid. If you don't take lessons without cancellation more than two times within taking the course or you cancel less than one hour before the lesson, your lesson course will be shoter than usual as penalty.
Q. How many times ahead can I make reservation ?
A.
You can make reservation only next lesson and make it every time. Ater you finish your lesson, you make reservation for your next lesson.
Q. How about free lesson? How do I take lessons ?
A.
Log in and take a look at teacher's lesson schedule. If you find teachers who don't have lessons 10min. before the lesson starts, you can take free lesson with the teacher. It will be given priority to reservation ahead from 10min. before. you can use that many times within taking the course.
*You may not use that after you finish your course depending on the circumstances students and teachers.
Q. What is substitution lesson ?
A.
Lesson that you can't take and you couldn't finish the lesson because of the off line due to a power failure or net line trouble. In this case, you can substitute lesson. If you do so, please contact at iTalk support (Skype name). We access at Philippine office to give you a substitution lesson.
Q. How do I take substitution lesson ?
A.
Click substitution lesson button in student page and you take the lesson. It's available one time for two weeks course, three times for one month course.
Q. How long is valid for the substitution lesson ?
A.
If you finish your course, you won't be able to take the substitution lesson. Until then you can take anytime.
Q. How about lateness for the lesson ?
A.
If it's within 10min. starts from lesson, you can take the lesson. After passes 10min., you can't take one and also we consider that your lesson fee is paid.
Q. How do I withdraw ?
A.
Proceed the withdrawal from the inquiry form.
Q. How about refund ?
A.
If you contact us before three working days of your payment day, you won't pay the next lesson fee.
Q. If I can't take lessons because of the net line trouble or teachers' side of a cause, how do you deal with ?
A.
As case that students can't take lessons with no defectiveness of student' side, these case are assumed.
Skype is not working.
Teachers canceled lessons because of a sudden illness.
Calamity in Philippine.
When these case or other unexpected situation with no defectiveness of student' side occur after you make a reservation, we give you a substitution lesson. We contact with Philippine office to know your lesson circumstances and we contact with you. If you question usung Skype, please contact to iTalksupport of our Skype ID.
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